Frequently Asked Questions
See below for answers to common questions.
FAQs
Can I customize case goods?
Our case goods come only "as shown."
How can I check the status of my order?
Log into your account or use your online order status link; you can also contact your sales representative or customer service.
If you are a retailer you can easily check the status of your order online at http://my.furnishweb.com.
Can I place an order online?
Log in to caracole.com or enter your email associated with your NEW Trade Account.
I forgot my password to FurnishWeb, what do I do?
Visit my.furnishweb.com to reset your password.
Shipping & Delivery
Is my card charged when I place the order or when it ships?
Card is charged at the time of order placement.
How are orders shipped?
Orders are shipped complete; For any split-ship requests, please contact orders@vivet.com.
For any further questions, please call us at 866-370-0080